Look below for answers to frequent questions. If you don't see your issue addressed here, drop us a line for personalized help.

E-Accounts


Phone Cards Ordering and Shopping


Doing Business with www.IndiaMama.com


About Our Site




What's is an E-Account and how do I set one up?
An E-Account is a user profile which contains information about your account.  This is stored on our secure servers and can only be accessed by entering your personal user name and password. E-Accounts make online shopping safe and easy because they remember your shipping, billing, payment and account information each time you place an order. E-Accounts also enable you to check the status of any order you place with www.IndiaMama.com.

 

To set up an E-Account click here.

How do I update my E-Account information (like my password)?

 

Click here to view and change your E-Account. After you log in, you can click on the Edit button and make changes to your account.  Make sure and click the "Update E-Account button" to save any changes you make. When you click on “Update”, you will be able to see your new updated information. Please remember that your e-mail address and your name cannot be changed.

What is my Customer Number?
Your e-mail address is your Customer Number.

I tried to log on to my E-Account, but I go back to the log on screen.
First, make sure you are putting in the correct user name and password information. If you still have the problem, your browser may not be set to receive cookies. You will not be able to log on without accepting a cookie. Check your browser's security settings and enable cookies. If this is not the case, e-mail E-Accounts@IndiaMama.com.
 
What do I do if I forgot my password and/or username?
If you need your password by e-mail, click here.

 

If you lost your username, you need to e-mail us at E-Accounts@IndiaMama.com

When I try to check my Order Status, the link takes me to E-Account.
Because security and your privacy is so important, you need to be logged onto your E-Account to check your order status.

 




So I just bought a Prepaid Phone card - How do I use it?
Using a phone card is easy – follow these simple steps:

  1. Dial the toll free access number that was included with your e-mail.
  2. When you hear the voice prompt, enter your PIN number or authorization code
  3. When prompted, dial the destination number:

For US calls, dial 1 + Area Code + Number

For International calls, dial 011 + Country Code + City Code + Number

  1. If you want to make another call without hanging up, press ##.


How can I tell how many minutes I have available?
The number of minutes available is determined by where you are calling to and the rate to that country. Each time you use your Phone Card to place a call, the number of minutes available will be announced to you before the call connects.

When I try to call I get the message: "Your call cannot be completed as dialed?" Why?
There may be several reasons for this.  First, make sure to follow the exact instructions we emailed you when you purchased your Phone Card and make sure you dialed the correct phone number. Also be aware that some pay phones and cellular phones have restrictions. Check the number and dial again - if the problem happens again, please contact customer service at customerservice@IndiaMama.com .

So who do I talk to if I have a problem (or a question)?
Please email us at customerservice@IndiaMama.com, and we will respond back to you as soon as possible.

Can I recharge my Phone Card?
No, you cannot recharge your Phone Card, but it’s really easy to buy another card through our website. When reordering, just choose your cards and enter your Log In information. Your new Phone Card(s) will be issued immediately!

How do I buy / order a Phone Card?
Go to www.IndiaMama.com, chose a "phone card" and follow the instructions. These Phone Cards are ordered online on our web page 24hrs a day 7 days a week.

How can I Pay for Phone Card(s)?
We accept VISA and MasterCard only.

Why was my credit card declined / rejected?
Like many on-line stores, we have an address verification system in place. If your credit card was rejected, please verify that the information you entered is correct and make sure that it matches your credit card billing information. If you are declined again, please contact your credit card issuer.

Can I purchase your Phone Cards over the phone?
No, you can only purchase the cards on our website. For large quantities contact our sales team or e-mail: sales@IndiaMama.com.

How do I see my Phone Card(s) online?
Just go to http://www.IndiaMama.com and click on "order status". Once you enter your "User Name" and password you will be able to view all of your order information.

What if I want to order a lot of cards?
Contact us at sales@IndiaMama.com and we will have a sales person contact you as soon as possible.

What is your Return Policy for Phone Cards?
Cards cannot be returned and all sales are final.

What if I want to resell your Phone Cards?
Contact us at sales@IndiaMama.com and we will have a sales person contact you.

How long will it take to receive my Phone Cards?
If you are purchasing cards for the first time, we will call and verify your order during normal business hours. Once your account is complete, then your account will be setup for immediate PIN delivery – that means that all future orders will be sent automatically within seconds!!

What if I lost my password? How can I get it back?
Click "Log In" and Click under E-Account "Find a lost password" just enter your email address and we will e-mail your password.

What if I have a shared email? Can I use it?
In order to ensure your privacy, we do not recommend shared emails. There are private email accounts available from many websites, including Yahoo, Hotmail, etc.

Will I receive a bill?
Since this is a prepaid service, your credit card is charged at the time of sale, so you will never receive a bill from us.

If I have a balance on my Phone Card can I transfer it to another card?
No, balances cannot be transferred between cards – the cards must be used by themselves.

What denominations are available for your Phone Cards?
Phone Cards are available in denominations of $10, $20, $25, $30 and $50.  The variety of denominations is available to fit your calling needs. Please note that all sales are in US Dollars.

Can I send your Phone Cards as a gift to someone else?
Phone Card PINs are sent directly to your e-mail, so you cannot send them directly from IndiaMama.com to someone else. However, you may purchase it first and then forward your phone card or pin to anyone you choose. Please note that you will always be the original owner of the pin.

Is there a limit to the number of Phone Cards that I can purchase?
You will be able to purchase up to $100 worth of Phone Cards per month but if you wish to increase your monthly spending limit please contact customer service at customerservice@IndiaMama.com .

I am traveling to another country. What should I do?
Currently these phone cards can only be used in the
US; however, you can call any international destination from the US.

What number do I call to use my Phone Card?
Your Access Number is displayed on the screen after you successful purchase a phone card. In addition, we send an email to you with access number and PIN information. If you cannot find the number, you can view it again by clicking on the order status "access number" or browse the product detail to get only your access number.

Is my credit card information safe on your website?
Yes. We take all issues of security very seriously.  All online transactions at www.IndiaMama.com web site are handled with highest industry-standard SSL encryption. When you send us your credit card number and your billing and shipping information, we use a 128-bit encryption code to ensure that this information is safe from unwanted attention. We use the industry-standard Secure Sockets Layer (SSL) technology to prevent the information from being intercepted. Also, your credit card number is encrypted when your order is stored.

How can I contact you?
Email is the primary mean of communication. We strongly recommend that you email us. If Customer Service questions, information@IndiaMama.com, or customerservice@IndiaMama.com.

Can I make local calls with your card?
Yes. However, it might be cheaper to use your local phone company.

What if I make a mistake while purchasing?
Don't worry! If the PIN is not delivered or display after the transition is completed we can change your order. If the PIN is delivered or display it means it cannot be returned, exchanged or refunded, as all sales are final at IndiaMama.com.

When I purchase a Phone Card, will I get a Phone card in the mail?
You will not receive any physical card in the mail - as soon as your online transaction is complete, you will be able to view the Toll Free Access number and your PIN number(s) right on the screen and a follow-up email will also be sent to you, so you can save a copy of your Credit Card Transaction and your Phone Card(s). (For your Security, only last 4 digits of your credit card number will be included on the email).

How long is my Phone Card active (When does it expire)?
Phone Cards will expire 90 days after they are first used, or 1 year after the purchase date.

Do your Rates differ depending on the time of the day of the day of the week?
No. The rates listed with the Phone Cards are the same 24 Hours a day, 7 days a Week. While we strive to maintain up-to-date information about rates on our website, carriers and service providers reserve the right to change rates any time. It is recommended to check with customer service of the service provider of card for up to date rates information.

If customers have a question that is not listed above, how do I reach Customer Service?
If we have missed any questions you might have and couldn't find the answer to your question above please feel free to contact us via email at customerservice@IndiaMama.com and we will research you question and respond promptly. Thank you.


 




Can I become a distributor for IndiaMama.com?
IndiaMama.com is always open to distributors. Please email our staff for more information.

Do you have a retail location?
No, IndiaMama.com sells Phone Cards on the web only. To purchase cards at retail locations, please contact us at sales@IndiaMama.com .

Is your site secure?
Yes. Your personal information is stored safely behind our firewall. All online transactions at the www.IndiaMama.com website are handled with the highest industry-standard SSL encryption. We have taken security very seriously and incorporated Microsoft SSL (security Socket Layer) into our website. This uses a 128-bit encryption code to ensure the highest level of security. We use the industry-standard Secure Sockets Layer (SSL) technology to prevent the information from being intercepted. Also, your credit card number is encrypted when your order is stored.

How do I know that my transaction is secure?
We employ the latest 128-bit encryption technology in all areas of the site, which requires you to provide your personal or account information. These include online ordering, order status, catalog requests and most contest forms. This is done to protect you from unauthorized use of the information you are sending to our server. To make sure you have the latest security features on your browser, download and install the latest version of your favorite browser, Microsoft Internet Explorer, or Netscape Communicator.

What will my information be used for?
Personal information given to us for ordering on www.IndiaMama.com is not shared with any other entity without your permission. It is used for processing your order and for customizing your experience at www.IndiaMama.com

How is your site developed?
Our site is developed by an in-house team of programmers, HTML experts, product specialists, writers, and designers. Full specifications on the hardware and software we use can be found in the Web site profile.

How often are the special offers on your site updated?
Special offers and pricing are updated in real time.

What is a cookie?
A cookie is a very tiny piece of text Web sites place on your computer's hard drive. You can choose whether or not to receive these files by configuring your browser. Ordering online requires you to accept cookies. On most browsers, the default settings enable you to accept cookies, so if you haven't changed your defaults, you most likely don't have to do anything to ensure that your browser accepts cookies. The text in a www.IndiaMama.com cookie, by itself, only tells us that you have visited our site before. It does not store any personal information such as your e-mail address, street address, or phone number.

Does your site use cookies?
Yes. Cookies are required to place orders online.

What if I do not accept the cookie?
If you choose not to accept a cookie you will not be able to purchase any products online, check order status online, or use the Buyers' Alert feature. You can shop online, however, and call in your order without using cookies.

How can I control which cookies I accept?
Your ability to control the cookies you accept depends on the type of browser you are using. If you are using Internet Explorer V3.0, choose View and then Options on your top navigation bar. Once in Options, click the Advanced tab and you will be given the option to check the box titled "Warn before accepting cookies." If you are using Internet Explorer V4.0, choose View and then Internet Options on your top navigation bar. Once in Internet Options, click the Advanced tab and scroll down to the yellow exclamation icon under Security. There you will be given three different options to regulate cookies. If you are using Netscape V3.0, you will need to find the cookie file on your hard drive. Netscape V3.0 groups all cookies into one file on your hard drive. Therefore, to regulate cookies you will need to locate them on your hard drive under the file cookie.txt on Windows Operating Systems or magiccookie on a Macintosh. If you are using Netscape V4.0, choose Edit and then Preferences on your top navigation bar. Once in Preferences, click Advanced located on the tree. This will give you four options to regulate cookies.